For this super special one-year anniversary episode, Marcus sits down with Jason Wolf, Ph.D., CPXP to talk compassion, patient experience and how the two cross and mingle. Jason shares a fundamental experience in his early life that guided his work in Patient Experience and the two discuss what CPXP stands for and what CPXPs actually do. For this special episode, Marcus shares the wisdom and insight of Jason Wolf’s thought leadership in the realms of Patient Experience and how PX differs from just being kind. If you’ve ever complained about the state of healthcare in America, listen in to get a perspective on the human side of healthcare.
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More About Jason Wolf, Ph.D, CPXP:
Jason is a passionate champion and recognized expert on patient experience improvement, organization culture and change and sustaining high performance in healthcare. Jason has led the growth of The Beryl Institute into the leading global community of practice and thought leader on improving the patient experience, establishing the framework for the emerging profession of patient experience. Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. He also established and currently serves as President of Patient Experience Institute, an independent, non-profit, committed to the improvement of patient experience through evidence-based research, continuing education and professional certification.
Jason is a sought-after speaker, provocative commentator and respected author of numerous publications and academic articles on culture, organizational change and performance in healthcare, including two books on Organization Development in Healthcare and over 50 white papers and articles on patient experience excellence and improvement. Jason also received the American College of Healthcare Executives (ACHE) 2018 Dean Conley Award for his article "Patient Experience: The New Heart of Healthcare Leadership," published in the spring 2017 issue of Frontiers of Health Services Management.
A recovering marathoner – having run seven – Jason's proudest "accomplishment” remains his family. He currently resides in Nashville, TN with his wife, Beth, and sons, Samuel and Ian.
Date: 09/19/2022
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 68 – Jason Wolf - Why Patient Experience Is Based in Compassion