This time around on Compassion & Courage, Marcus sits down to talk with Cassandra Crowe of Sharp Health in southern California. Learn what she learned from bad leaders that she chose not to emulate in her career. Marcus and Cassandra both share why they’re not cut out for clinical work, but why and how both are drawn to helping caregivers. Discover who inspired Cassandra’s early life and what her grandparents saw in her so young. Cassandra says the label she was given set her feet on the path of patient experience and helping those who serve patients and families.
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More About Cassandra Crowe:
Cassandra Crowe has more than 20 years of leadership experience in patient experience and service excellence. She is currently the Chief Experience Office at Sharp HealthCare in San Diego, California and has served as Vice President of Patient Experience for University of Maryland Upper Chesapeake Health and Senior Director, Office of Patient Experience and Service Excellence, at University of Colorado Health and Director of Service Excellence with Banner Health.
A Certified Patient Experience Professional, Crowe holds a Master of Business Administration from Pfeiffer University. She is a dynamic professional with a proven track record of elevating the human experience through collaborative relationships and high-impact strategies and initiatives.
Date: 11/7/2022
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 75 – Cassandra Crowe - When Good Leaders Are Inspired By Bad Leaders