Brian Lee, Certified Speaking Professional and healthcare guru, sits down to talk about what is missing in American (and Canadian) healthcare. In this week’s personal and in-depth interview, Marcus and Brian spend some time reminiscing before they talk shop and how to nature compassionate healthcare communication. Brian shares an incredible act of compassion he felt from a wildly unlikely source. The two dig a bit into what the current state of healthcare looks like and what they think it will look like in the future.
Key topics:
Resources for you:
More About Brian Lee:
1. Brian Lee is the founder and CEO of Custom Learning Systems Group and the Healthcare Service Excellence Conference.
2. Brian has been awarded the designation CSP: Certified Speaking Professional by the National Speakers Association.
3. Brian has been inducted into the Canadian Speaking Hall of Fame.
4. With Headquarters in Calgary, Canada, Brian has led his team of training professionals for 38 years, focused exclusively on hospitals and healthcare.
5. 34 of their clients have earned regional and national awards for world-class patient experience, employee and physician engagement.
6. In the past 26 years, Brian has personally trained and consulted over 270+ Critical Access Hospitals throughout the nation
7. For two consecutive years, the International Customer Service Association rated Brian, the number-one Customer Service Speaker in the world.
Date: 1/9/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 84 – Brian Lee, CSP - Creating Patient Relationship Experts