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Compassion & Courage: Conversations in Healthcare

Mike Cummings, CPP - Why Compassionate Security Matters

January 23, 2023 Marcus Engel Season 1 Episode 86
Compassion & Courage: Conversations in Healthcare
Mike Cummings, CPP - Why Compassionate Security Matters
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Compassion & Courage: Conversations in Healthcare
Mike Cummings, CPP - Why Compassionate Security Matters
Jan 23, 2023 Season 1 Episode 86
Marcus Engel

When we think about compassion in healthcare, you may not think of security officers in the same sense as nurses or docs but, you’d be wrong! Join Mike Cummings to hear about his decades in healthcare security, why he chose to change the name of his security department to represent greater compassion and how organizations can utilize compassion training with (literally) everyone who is patient facing. Plus, Mike shares an amazing story about an act of extreme humility and compassion to an employee who lost her job. Mike tells how simple language changes can help with non-escalation, rather than having to learn language for de-escalation. Join Marcus and Mike to hear some great dialogue about boosting compassion in the workplace.


Key topics:

  • 00:00 – Introductions
  • 02:00 – Marcus jumps in and asks where it all began for Mike and Cummings Security. 
  • 06:40 – Marcus talks about his preconceived notion of what hospital security does, and then Mike talks about what it really does.
  • 10:15 – Marcus asks Mike about the de-escalation process and conflict management for bedside providers.
  • 14:06 – Mike is asked to share a time where he witnessed compassion in his own life. 
  • 20:50 – The conversation turns and the two discuss human interactions within healthcare from every member on staff. 
  • 30:00 – Marc shoots off his rapid-fire questions. Mike wants to leave the audience with “Learn to listen and be kind.”
  • 40:11 – Thank you and conclusions! 


 Resources for you: 


More About Michael "Mike" Cummings, CPP:

Assessing & Establishing Healthcare Security & Workplace Violence Prevention Programs Providing Negligent Security Case Assistance

33 Years of Security Leadership Success Driven by Dedication to Best Practices & Continuous Improvement

Expanded security operations, while consolidating for mergers and integrating evolving technology, to accommodate Aurora Health Care’s fast-paced growth to become the largest healthcare system in Wisconsin (from three to 15 hospitals).

Served as International President and as Chairman of the Board for the pre-eminent professional security association, ASIS International.

Earned a reputation as a key thought leader and pace-setter in healthcare security nationally:

Named One of the 25 Most Influential People in Security (14th) in 2009 by Security Magazine.

Ranked in the Top 500 Security Programs 7 consecutive years by Security Magazine (as high as 4th and never lower than 14th in the Hospital / Medical Center category).

Acquired extensive knowledge base in preventing workplace violence for program development across all industries.

Provided testimony as an expert security witness in both depositions and trials.

 

Date: 1/23/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 84 – Mike Cummings, CPP - Why Compassionate Security Matters

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Show Notes

When we think about compassion in healthcare, you may not think of security officers in the same sense as nurses or docs but, you’d be wrong! Join Mike Cummings to hear about his decades in healthcare security, why he chose to change the name of his security department to represent greater compassion and how organizations can utilize compassion training with (literally) everyone who is patient facing. Plus, Mike shares an amazing story about an act of extreme humility and compassion to an employee who lost her job. Mike tells how simple language changes can help with non-escalation, rather than having to learn language for de-escalation. Join Marcus and Mike to hear some great dialogue about boosting compassion in the workplace.


Key topics:

  • 00:00 – Introductions
  • 02:00 – Marcus jumps in and asks where it all began for Mike and Cummings Security. 
  • 06:40 – Marcus talks about his preconceived notion of what hospital security does, and then Mike talks about what it really does.
  • 10:15 – Marcus asks Mike about the de-escalation process and conflict management for bedside providers.
  • 14:06 – Mike is asked to share a time where he witnessed compassion in his own life. 
  • 20:50 – The conversation turns and the two discuss human interactions within healthcare from every member on staff. 
  • 30:00 – Marc shoots off his rapid-fire questions. Mike wants to leave the audience with “Learn to listen and be kind.”
  • 40:11 – Thank you and conclusions! 


 Resources for you: 


More About Michael "Mike" Cummings, CPP:

Assessing & Establishing Healthcare Security & Workplace Violence Prevention Programs Providing Negligent Security Case Assistance

33 Years of Security Leadership Success Driven by Dedication to Best Practices & Continuous Improvement

Expanded security operations, while consolidating for mergers and integrating evolving technology, to accommodate Aurora Health Care’s fast-paced growth to become the largest healthcare system in Wisconsin (from three to 15 hospitals).

Served as International President and as Chairman of the Board for the pre-eminent professional security association, ASIS International.

Earned a reputation as a key thought leader and pace-setter in healthcare security nationally:

Named One of the 25 Most Influential People in Security (14th) in 2009 by Security Magazine.

Ranked in the Top 500 Security Programs 7 consecutive years by Security Magazine (as high as 4th and never lower than 14th in the Hospital / Medical Center category).

Acquired extensive knowledge base in preventing workplace violence for program development across all industries.

Provided testimony as an expert security witness in both depositions and trials.

 

Date: 1/23/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 84 – Mike Cummings, CPP - Why Compassionate Security Matters