Compassion & Courage: Conversations in Healthcare
"Compassion & Courage" is a healthcare podcast hosted by professional speaker, Marcus Engel, and his wife, Marvelyne aka The Hotness.
This podcast includes conversations on the leadership topics, we all need: resiliency, finding compassion for ourselves and others, and healthcare trends. There are lots of interviews with docs, nurses, experts, patients, and folks in the field up to their ears doing the work… and finding the balance.
Marcus is a speaker, consultant, professor, and the author of “The Other End of the Stethoscope” and “I’m Here: Compassionate Communication in Patient Care,” two texts that are often used by hospitals and nursing schools.
"Compassion & Courage: Conversations in Healthcare" is a Marcus Engel podcast and the views expressed are entirely his own.
Compassion & Courage: Conversations in Healthcare
Pam Redman - Compassionate Patient Experience and Beyond
In recognition of Patient Experience Week, today's episode of Compassion & Courage: Conversations in Healthcare focuses on the impact healthcare workers have on the patient experience. Special guest Pam Redman offers a fresh perspective on why nursing is her passion and explains how adopting a holistic approach creates a meaningful patient experience. Pam provides insight into being a mature student and explains why she chose to become a nurse.
Key topics:
- 00:00 – Introductions
- 01:27 – Marcus starts the conversation asking Pam about her journey into healthcare. Pam is also asked about coping with the stress of healthcare work and facing trauma.
- 08:20 – Pam shares a time where she witnessed compassion.
- 14:22 – The two talk about a holistic approach in patient experience and some of the individual needs patients have.
- 17:29 – Marcus asks his rapid-fire questions. Pam wants to leave people with, “Not everyday is going to be a great day, but how you choose to approach it, is in your power. […] Everyday is a new chance.”
- 28:00 – Thank you and conclusions!
Resources for you:
- More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
- Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
- Learn more about Marcus’ Books: https://marcusengel.com/store/
- Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
- Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast
- Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast
About Pam Redman:
Diversely qualified nursing leader with over twenty-five years of combined business and nursing experience specializing the last ten years on patient experience, nursing and clinical development, learning, education, orientation, and training programs. Committed to creating a culture of service excellence.
Date: 6/12/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 106 – Pam Redman - Compassionate Patient Experience and Beyond