The patient experience is of utmost importance across healthcare, and sometimes looking to other industries can provide a new solution to an old challenge. Today’s guest Richard Corder is at the forefront of everything occurring in the world of patient experience.
We discuss what healthcare organizations can do to help create cultures and environments where employees thrive, and patients heal and how compassionate interaction can inspire change and reinvent healthcare organizations.
Richard shares what he thinks healthcare organizations should consider in order to help create better environments, how high reliability is compassion, especially in a healthcare setting, and his belief that excellence is a study in boredom.
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More About Richard Corder MHA, FACHE, CPXP:
Richard is the Vice President of Consulting Solutions for Press Ganey’s strategic consulting division. Richard works with leaders and organizations to make healthcare more human, more patient centered and safer. By focusing on the humans that deliver care, Richard helps create a culture that allows leaders to craft, lead and sustain organizational systems that generate improved results for both the patient and the organization.
Prior to joining Press Ganey, Richard served as Managing Director with TiER1 Healthcare, a division of TiER1 Performance, where he partnered to activate the potential of healthcare organizations through people. Previously on the leadership teams of Wellesley Partners and CRICO Strategies, the risk management and patient safety organization affiliated with the Harvard Medical School institutions, Richard wields over 25 years of hands-on experience. He has held operational roles at both academic and community hospitals, including a role as the Senior Director of Service Excellence at Massachusetts General Hospital.
A frequent national and international speaker, Richard is passionate about personally accountable leadership, improving the patient and provider experience, and above all, creating an environment where people are empowered to create a safe and accountable patient-centric organizational culture.
Date: 9/25/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode number and title: Episode 121 - Richard Corder and The Patient Experience