Things don’t usually go bad overnight. Organizational culture and quality usually start out on the right foot; living the mission, vision and values of the organization. How and why, then, do things go south and patients, families and staff suffer? Creeping normalcy.
Marcus unpacks this notion and helps you stay present to prevent the slow decline common in many organizations.
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Date: 10/11/2021
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 07 – Creeping Normalcy